1. Q: Which kind of materials can be processed?
A: All kinds of oil seeds. Such as rice bran,palm,corn germ, cottonseeds, peanut, sunflower, soybean, rapeseed, etc.
2. Q: What’s the production capacity can you process?
A: 3-5000 tons per day. We can manufacture as customized order.
3. Q: How long is the warranty?
A: After installing qualified, we guarantee the main parts nature time 1 year.
4. Q: Can you install the machine in local place?
A: Yes, We are a collection of research and development,design, manufacture,installation and training,we have own experienced engines and workers team to go abroad guide the installation,debugging,training.
5. Q: What technical support and doc you can provide after confirm order?
A: 1). Craft flow chart
2). Equipment layout drawings
3). Equipment base drawings
4). Reserved hole and embedded parts drawings and civil engineering drawings
5). Embedded pipeline of power circuit drawings
6). Electricity distribution cabinet and operation table scheme
7). Plant layout drawing
6. What sale service you can provide?
1. RPE – SALES :
— Work out professional proposal according to your project demand; Provide operation video to help you learn about the machine performance.
— Clarify your confusions in machine, raw material selecting, workshop foundation and layout area etc.
— Visitor reception : if you have plan to come visit our factory before the order.We can provide invitation letter,pick up and arrange you hotel,show you the machine working site.
2. AFTER – SALES:
— Ensure promote delivery date;
— Provide free charge wear parts along with the delivery for your replacement;
— Design foundation platform according to your workshop area help you complete the construction.
— Offer each machine operation manual and the plant installation drawing.
— Offer oversea installation, test running, staff training on site. Salary 100usd/day/person.
— For small scale output, if you want install yourself, we will provide online instruction, and video instruction for complex problems.
— One year machine warranty except wear parts;
— If buyer have any unsolved problems in the production, we can offer oversea maintenance, the round ticket charge and visa charge will be on buyer’s account.